Tom Talks Microsoft Teams and Microsoft 365 news and opinions

Understanding Microsoft Teams Rooms Standard vs. Premium

Note, these licences are now legacy; Microsoft has moved to Microsoft Teams Rooms Basic and Microsoft Teams Rooms Pro

Microsoft has launched and branded its Microsoft Teams Rooms remote service Microsoft Teams Rooms Premium. This is what you might have heard of in preview as Managed Meeting Rooms Service.

In addition, they have now branded what was previously just Microsoft Teams Rooms licence as Microsoft Teams Rooms standard.

Microsoft Teams Rooms Standard – list price $15 per month

Microsoft Teams Rooms standard (previously “Meeting Room SKU”) includes all the relevant licences needed to run a Microsoft Teams Room:

  • Microsoft Teams
  • Skype for Business Online Plan 2
  • Phone System (the right for the device to be a phone, still requires a calling plan or Direct Routing for phone number and service)
  • Microsoft (PSTN) Audio Conferencing (where available)
  • Microsoft Intune – for device management)

Room Systems can be managed in the Teams Admin Center. Indeed, Microsoft has just added a lot of functionality to manage IP Phones, Collab bars and Microsoft Teams Rooms, my friend Graham Walsh has a great overview of the new additions: Microsoft Teams Admin Center for MTRs

There is no proactive monitoring, alerting or Microsoft service wrap.

Microsoft Teams Room Premium – list price $50 per month

Microsoft Teams Rooms premium includes remote proactive Microsoft managed service.

Here’s an overview of the capabilities of the Microsoft Teams Rooms Premium service.

24/7 Intelligent operations
Around-the-clock software and machine learning to automate updates, detect and manage incidents, and scale rooms efficiently.

  • Real-time monitoring to quickly detect and troubleshoot issues
  • Automated update management saves you time and resources
  • Real-time alerts to notify you where and how to act
  • Proactive remediation resolves certain incidents on your behalf

Dedicated experts
A team of experts provide 24×7 service operations, tiered support, and incident resolution assistance.

  • Incident diagnosis with prescriptive guidance on cause and actions required
  • Automated and support engineer assistance on troubleshooting
  • Single point escalation support for all hardware vendors
  • Integration with ServiceNow

Enhanced insights
Benefit from rich analytics, reporting, and proven learnings at scale across many customers.

  • Proven learnings at scale that continually improve the operational experience
  • Reports and dashboards on daily operations and room performance including inventory, room health, and room reliability
  • Insights and recommendations on room usage and incident trend history
  • Full transparency on all operations taken on your behalf, and alerts that need your attention using the dedicated admin portal

It includes access to an exclusive premium portal for managing rooms and engaging with Microsoft on support issues


It is all remote with no “hands-on”. Though partners can engage to do additional hands-on service wraps. Partners including AVI-SPL, Datavision, NTT,, and Yorktel—plan to integrated Microsoft Teams Rooms Premium as part of their service.

Here is a 3-minute overview of the service:

Microsoft Teams Rooms Premium is available in the following countries and regions

  • Australia
  • Austria
  • Belgium
  • Canada (excluding Quebec)
  • Denmark
  • Finland
  • Germany
  • Greece
  • Ireland
  • Italy
  • Luxembourg
  • Monaco
  • The Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Docs for Microsoft Teams Rooms Premium here


Great meeting room experiences: Meet the new Microsoft Teams Rooms Standard and Premium

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP.

Tom stays up to date with industry developments and shares news and his opinions on his, UC Today Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 news and opinions