Great news for Luware, they have become the second vendor to be Microsoft Teams “Extend” contact center certified. Their Nimbus platform extends Microsoft Teams functionality for various telephony, contact center and auto attendant use cases through a range of cloud-native and fully integrated modules and add-ons. Luware Nimbus was launched in February 2021. They have over 400 customers on their...
Microsoft Teams is finally available in the Microsoft Store, here. This is the same electron-based version of the client you get if you download it directly from Office 365/Microsoft outside of the Microsoft Store, not a new version of the client. As it’s electron/win32 it’s not supported in Windows S mode (a version of Windows locked down to only non-win32 Microsoft store apps) and it’s not...
PingCo is the latest partner to be approved by Microsoft as an Operator Connect Accelerator partner. In this blog, I spoke to Dan Pearson, CEO at PingCo, to look at PingCo’s TCAP platform to see what they bring to the table for customers and telecom operators. About Operator Connect and Operator Connect Accelerator Operator Connect is an integration/certification between Microsoft and...
Ilya Bukshteyn is a person familiar to many in the Microsoft Teams community for his previous roles as General Manager for Microsoft Teams devices and then VP for Microsoft Teams devices. He has now been promoted again into an expanded role of VP for Microsoft Teams Calling and Devices. In this new and expanded role, Ilya is responsible for the strategy, product delivery, and business results of...
Microsoft just announced a new program, Operator Connect Accelerator. The programme will allow certified partners to quickly onboard operators to Microsoft Teams Operator Connect. This blog covers what Operator Connect Accelerator (OCA) is, who the launch partners are and how it affects customers and telco providers. Firstly, to understand Operator Connect Accelerator, you have to understand...