Microsoft already offers a special SKU (Stock Keeping Unit, or single product/service you can buy) for SMB customers (up to 300 users) called Microsoft 365 Business Voice. Microsoft 365 Business Voice combined Teams Phone (the licence to turn Teams into a proper phone) Either a Microsoft calling plan or a partner PSTN connectivity option (Direct Routing at the time) Microsoft PSTN dial-in audio...
With so much going on in the Microsoft Teams device ecosystem, partnerships galore and Microsoft Ignite here is an update of all the Microsoft Teams device news. Microsoft Teams Rooms and Teams Panels Direct Guest Join for BlueJeans and GoToMeeting, expected to roll out in the first half of 2022. New ability to “check-in” to a room from a Teams panel is coming Room occupancy sensors will soon be...
I am excited to be speaking at Call & Contact Centre Expo, ExCeL London on 16 Nov 2021. I will be talking about Microsoft Teams Contact Centres, Understanding Your Options Now that the news has broken about Microsoft positioning Dynamics 365 Customer Service at a Microsoft native contact centre option, there is even more to talk about! The session is 14:45 – 15:15 in the CCC...
Announced at Microsoft Ignite November 2021 and targeted to be in preview, in the first half of 2022, Mesh for Microsoft Teams will add both personalized avatars allowing users to maintain their presence in meetings without turning on cameras and also full-on 3D immersive spaces to meet and move around in 3 dimensions. Microsoft Mesh was actually launched earlier this year and was recently...
Big news in the Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) space, at Microsoft Ignite today Microsoft has announced “voice channel for Dynamics 365 Customer Service”, aka “Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution” to quote the Microsoft blog This is Dynamics 365 Customer Service leveraging Azure...