An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports. The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2022. It looks like they are connecting to api.interfaces.records.teams.microsoft.com, which...
October was a big month with all the Ignite news, but there is still plenty to talk about in November. This month we also had input from Randy Chapman, Simon Leyland and Ryan Herbst. Check out the pod on your favourite podcast player or here on YouTube. Microsoft Teams Monthly Update Podcast UC Today Microsoft Teams News & Events Microsoft Teams Premium – a new PUPM user license New Teams...
This month Pure IP, where I work as a Solutions Director, launched a new United States eVoc2 partner program. eVoc2 is a program designed to support Microsoft drive to light up more Team Calling seats in the US using Operator Connect. It allows both existing telcos and non-telco Microsoft partners to sell Microsoft Teams Operator Connect to their customers, making ongoing margin on the sale...
In August 2022, Microsoft, fairly quietly, announced plans to retire the Linux desktop client for Teams in early December, in Microsoft 365 message center notification MC412007. Previously Microsoft had launched a dedicated Linux desktop client, but it had never reached feature parity with Windows. Incidentally, Microsoft filtered the message center message to only go to tenants using Linux...
Competella is the third Contact Center to be Microsoft Teams Extend Certified. There are 14 contact centres certified for Microsoft Teams, but only Luware, Tendfor and Competella are certified for Extend. With Microsoft Teams Extend certified contact centres, customers can bring their own Contact Center PSTN connectivity via Microsoft Calling Plan, Operator Connect or Direct Routing. The...
