Tom Talks Microsoft Teams and Microsoft 365 news and opinions

Microsoft Teams Voice Applications Analytics Collector (VAAC) service

An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports.

The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2022.

It looks like they are connecting to, which is an API endpoint used by PowerShell and Teams Admin Center. Note it’s not a supported API endpoint to directly connect to.

As noted on learn, Voice Applications Analytics Collector (VAAC) service is providing data for the following Power BI reports:

Auto Attendant report for calls coming into your auto attendants.
Call Queue report showing calls coming into your call queues.
Agent Timeline report shows a timeline view of agents being active in call queue calls.

You can download the new Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) here, and instructions for how to deploy them are on docs/learn here.

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP.

Tom stays up to date with industry developments and shares news and his opinions on his, UC Today Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

Tom Talks Microsoft Teams and Microsoft 365 news and opinions