An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports.
The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2022.
It looks like they are connecting to api.interfaces.records.teams.microsoft.com, which is an API endpoint used by PowerShell and Teams Admin Center. Note it’s not a supported API endpoint to directly connect to.
As noted on learn, Voice Applications Analytics Collector (VAAC) service is providing data for the following Power BI reports:
Call Queue report showing calls coming into your call queues.
Agent Timeline report shows a timeline view of agents being active in call queue calls.You can download the new Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) here, and instructions for how to deploy them are on docs/learn here.
