Tom Talks Microsoft Teams and Microsoft 365 news and opinions

TagReporting

Microsoft Teams Voice Applications Analytics Collector (VAAC) service

An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports. The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2022. It looks like they are connecting to api.interfaces.records.teams.microsoft.com, which...

Tom Talks Microsoft Teams and Microsoft 365 news and opinions
>