An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports. The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2022. It looks like they are connecting to api.interfaces.records.teams.microsoft.com, which...
A new Microsoft Teams certification has appeared, Microsoft Teams Backup & Restore Certification. “Microsoft Teams Backup & Restore certification assures customers that each participating partner’s solution has been tested and verified to provide the quality, compatibility, and reliability they expect from Microsoft solutions”. Veeam and Rubrik are the first two ISVs to...
OK, so technically the API documentation says import “third-party” platform messages to Microsoft Teams, but we all know Slack would be the primary use case. This actually got posted to Microsoft’s documentation a while ago, but they just promoted it with a blog post on the graph blog which is interesting. This beta API allows import from third-party platforms into a Teams channel, which was...
I’ve been working in the Microsoft space for quite a long time, including developing a number of products with Modality Systems, but this one still surprised me. Office 365 services, such as Exchange, OneDrive, Microsoft Teams, Planner, and SharePoint have various API’s, now mainly under Microsoft Graph. These are used for organisations to write their own scripts, apps and processes and also...
Being able to report at depth on usage (number of calls, who called who, what modalities were used etc.) and on performance (packet loss, jitter latency etc.) on unified communications is something many organisations want to do. Some History In Skype for Business Server, we could get all the data in the backend CDR/QoE SQL databases and also later in its life-cycle had the option of leveraging...