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Avaya Session Border Controller for Enterprise (Avaya SBCE) certified for Microsoft Teams Direct Routing

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Roadmap item 66465

In June we heard that Avaya SBC’s were going to be certified for Microsoft Teams, now it’s all approved and official. Avaya Session Border Controller for Enterprise ( ASBCE) release 8.1.1 is officially on the certified list. It’s certified for non-media bypass.

Avaya SBCE Standard Services is aimed at enterprise and small and medium business. It also supports virtual deployment on VMware and AWS.

Avaya’s documentation is here  Working with Avaya Session Border Controller for Enterprise and Microsoft® Teams.

This means customers with these Avaya SBC’s will be able to leverage them to directly connect to a PSTN carrier and to interop PSTN calls between Microsoft Teams Phone System and Avaya.

The following Avaya SBCE features are not supported when deployed in a Teams environment:

  • Media Bypass
  • Local Media Optimization
  • RTCP Mux
  • Comfort Noise
  • Ring tone generation at Blind Transfer

For Teams users, the telephony-based features they normally use are all supported when initiated from their Teams devices. For example:

  • Hold
  • Music on hold
  • Call transfer variants
  • Conference
  • Forwarding
  • Voice mail
  • Caller ID
  • Auto-attendant and queues
  • Call pickup and call park
  • Shared line appearance
  • Call block

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 news and opinions