An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports. The new reports show the…
Microsoft Teams and Microsoft 365 news and opinions
Tag: api
A new Microsoft Teams certification has appeared, Microsoft Teams Backup & Restore Certification. “Microsoft Teams Backup & Restore certification assures customers that each participating partner’s…
OK, so technically the API documentation says import “third-party” platform messages to Microsoft Teams, but we all know Slack would be the primary use case.…
I’ve been working in the Microsoft space for quite a long time, including developing a number of products with Modality Systems, but this one still…
Being able to report at depth on usage (number of calls, who called who, what modalities were used etc.) and on performance (packet loss, jitter…