One good session from Inspire 2021 was on partners growing their Teams practice and the opportunity around Teams Phone.
The session included a Teams Calling roadmap update.
Image from The Year of Teams Phone – Grow Your Practice
Most of this was already known about, but something public for the first time is “Client SDK to support ISV attendant console solutions”.
What is an SDK? SDK stands for Software Development Kit, which means a set of code and tools to allow you to, in this case, make a client-side app or control a client.
This is something the Teams space has really been waiting on. It’s a heavily upvoted item on User Voice
This is what products like Landis Attendant Console for Microsoft Teams will be using. I’m sure others too and there are likely use cases beyond Attendant Consoles.
It is due FY (Financial Year) 2021 H (half 1), so between July and December 2021 for those who don’t speak in Microsoft financial years.
This is great news for the Microsoft Teams Ecosystem. I’m talking to a few attendant console providers to get their insights and will update the blog when I hear more. Are you using the SDK for a solution or plan to? let me know.
Stay tuned to the blog for updates.