Tom Talks Microsoft Teams and Microsoft 365 news and opinions

Microsoft certified compliance call recording coming for Microsoft Teams from ASC, NICE and Verint

Easily missed in a blog post touting 13 million Daily Active users, Microsoft formally announced they are working on certified compliance call recording for Microsoft Teams.

ASC, NICE, and Verint were the 3 vendors named as working on the program.

No further details were given, but it’s great to see this publicly on the roadmap and that some big name providers in the space are working on it with Microsoft.

It will be interesting to understand how this model works in a global cloud platform.

From the blog:

Call recording for compliance—Since many industries have regulatory policies that require the recording of calls and meetings, we’re partnering with compliance recording partners, including ASC, NICE, and Verint to add this capability to Teams.”

No further details were given and there is nothing on the public roadmap yet.

Interesting it says “call” and not “session”. In Skype for Business with solutions like Verba (now owned by Verint), recording covers:

  • PSTN, Conference, Remote Agent, Mobile or Federated Voice
  • Video
  • Chat conversations
  • Supporting Screen/Application Share and Content Share (File transfer, Whiteboarding, Polls & Q&A)

Reference here

We’ve (Modality Systems) deployed Verba in a number of organisations and with them being on the program I hope video and screen sharing capture are on the agenda.

I’ll be sure to blog as more information becomes available.

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP.

Tom stays up to date with industry developments and shares news and his opinions on his, UC Today Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.


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Tom Talks Microsoft Teams and Microsoft 365 news and opinions