Tom Talks Microsoft Teams and Microsoft 365 news and opinions

Microsoft adding Microsoft Teams Calling Plans for 6 countries October 1st


In Office 365 Message Center Update MC221541, Microsoft have announced that on October 1st Microsoft will be adding Calling Plans for

  • Austria
  • Denmark
  • Italy
  • Portugal
  • Sweden
  • Switzerland

So far there are no details on the official documentation, but I will update this post when they appear.

There are two ways to get a user phone number and PSTN connectivity in Microsoft Teams

  • A Microsoft provided Calling plan that includes your user phone number and a bundle of minutes
  • Direct Routing – bringing your own Session Border Controller and Carrier connection, or having a third party carrier provide both as a service

Microsoft offers calling plans as a per-user licence. They bundle up a number of minutes and a phone number for users. All service is provided directly from Microsoft via Office 365 with no additional PSTN carrier contract.

Until now Microsoft has offered 10 countries

  • Belgium
  • Canada
  • France
  • Germany
  • Ireland
  • Puerto Rico
  • Netherlands
  • Spain
  • United Kingdom (U.K.)
  • United States (U.S.)

So that brings the total countries covered by Microsoft up to 16. Microsoft has not added a country since Canada in May 2018 so adding 6 countries is a big announcement.

There are also directly Office 365 integrated partners that offer calling plans Telstra for Australia and Japan with Softbank.


About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP.

Tom stays up to date with industry developments and shares news and his opinions on his, UC Today Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

Tom Talks Microsoft Teams and Microsoft 365 news and opinions