Tom Talks Microsoft Teams and Microsoft 365 Collaboration news and opinions

Quality of Experience reports added to Microsoft Call Quality Dashboard

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A good resource for driving improvements your Skype for Business Online (soon Server with SfBS 2019) and Microsoft Teams session quality, Microsoft Call Quality Dashboard recently added new Quality of Experience reports. Thanks to my friend Aaron Steele for the heads up.

The following reports are available:

  • Audio Quality
    • Conference
      • HTTP Proxy Usage
      • TCP Usage
    • 2-Party
    • PSTN Calling
    • Meeting rooms
    • Daily
      • Conference
      • 2-Party
    • Weekly
      • Conference
      • 2-Party
  • Audio Reliability
    • Stream Setup Failures
      • Details
    • Stream Drop Failures
    • PSTN Calling
    • Meeting rooms
    • Conference Reliability – Daily
    • Conference Reliability – Weekly
  • Clients & Devices

To see the reports on your tenant, simply head to tom.qa/CQD (short url redirect to https://cqd.lync.com/spd/). Then click Quality of Experience Reports

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I recommend you check these CQD reports out, there is a lot of value in them. If you are interested in further into your session quality performance and usage, Modality Systems (full disclosure, I work at Modality and on this product) has a Diagnostics product that takes all this data into PowerBI and allows you to drill down from region to site to subnet to the individual user. If you are interested to find out more or want a demo just let me know.

CQD training

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 Collaboration news and opinions