I’ll be doing a Modality Systems webinar on 23rd of June at 11am UK time, hope to see you on there. You can register here
Session Overview:
Enterprise communication and collaboration environments can be incredibly complex to manage. The combination of technology layers from the core infrastructure, connectivity and security, to the mix of endpoints, cloud services and third party applications, creates a mesh of potential issues which can threaten the service continuity and user experience. One sure fact is that it will not always run smoothly and problems will arise. The real challenge is identifying the cause early enough – preferably before it manifests itself to users – and knowing how to resolve the problem before it becomes a situation.
Unfortunately, we all too often get called into organisations where a manageable problem has become a major issue and our help is required in restoring service. At this point stress levels are often high, as is the profile of the problem among senior leaders. In most cases, the problem could have been avoided with the right approach, knowledge and insight.
In this webinar, we will talk you through some of the complexities and common flash points, plus provide insight in the sort of things to look out for to take more of a preventative, proactive approach to managing your Skype for Business UC environment. We will also demonstrate certain components of our Collaboration Intelligence offer and show how to turn information into insight, which not only helps protect the current environment but also helps with developing it for the future.
Takeaways:
– Insight into the common issues and how to identify them
– Building a proactive and preventative approach to managing your UC environment and optimising user consumption
– How to make the connection between technology performance and user experience
– Top considerations in putting in place an effective support infrastructure
Target audience:
This webinar is aimed at technology owners, business leaders or anyone responsible for business transformation initiatives that could involve the potential adoption of Microsoft Skype for Business and cloud collaboration services. A general understanding of the technology is useful but not essential as the content will not be overly technical.
