Often when troubleshooting users, you want to know if they are homed in Office 365 or on Server and their client version/patch level. You can find both from Call Analytics, Microsoft’s out of the box reporting for Skype for Business Online users. Go to Call Analytics here: tom.qa/CallAnalytics (a short URL that is easy to remember): You can now lookup users and see if they are “homed in the Cloud...
Quick post, I’ve seen this a few times recently without me explicitly setting it (Skype for Business Online, C2R client on current channel).
Your location shows a red no entry / no access sign. This means you are not sharing you location with others.
To fix this, simply click the dropdown and re tick “show others my location”
The no access / no entry sign will be removed.
I was troubleshooting a client error which I hadn’t seen before “Call was not transferred because [user name] does not have an audio device set up to accept calls.” In this case, the error was a little misleading. The endpoint the customer was transferring to was fine, and it was happening to more than one user. In actual fact this was a SIP Refer issue. As soon as we disabled SIP refer on the...