Thanks to Matt Landis for first spotting this (his company does some great attendant console and contact centre software SfB and Teams). At Microsoft Inspire, in session IDB151, Build on the Microsoft Teams momentum to develop your Meetings, Calling and Devices practice, Microsoft noted a new user licence called “Advanced Communications”. Angela Donohue, said the licence would be available later...
Update 30th July: It looks like this licence option will be withdrawn before it even hits. I’ll update when I have the confirmation, but for now, it looks like this won’t actually come to market as an offer. Update 1st August: Confirmed, Microsoft is cancelling this licence: Big collaboration news from Microsoft, they are adding 120-minute per month domestic user calling plans for E5...
Microsoft recently announced (or really renamed since the Lenovo has been around for a while) a new type of certified device for Microsoft Teams. These are personal devices featuring an ambient touchscreen, and a hands-free experience powered by Cortana (Cortana will be available in the U.S. later this year). There are plans to expand Cortana to other markets in the future. Microsoft Teams...
Microsoft just announced a lot of new Microsoft Teams features that are coming in the next few months (some specific times below). Here is a rundown of all of them. Microsoft also published a study on the future of work, you can check it out here. Want to be always up to date on the latest on Microsoft Teams, you can subscribe to my email update here. Microsoft Teams Together mode Uses “AI...
Being able to report at depth on usage (number of calls, who called who, what modalities were used etc.) and on performance (packet loss, jitter latency etc.) on unified communications is something many organisations want to do. Some History In Skype for Business Server, we could get all the data in the backend CDR/QoE SQL databases and also later in its life-cycle had the option of leveraging...