ROGER365.io has attained Microsoft Extend Contact Center Certification. From their website, “ROGER365.io is a powerful omnichannel Contact Center cloud solution for Microsoft Teams that includes telephone webchat, WhatsApp, SMS, and more. All these channels are handled with a single app that gives agents a full range of Contact Center tools and links them seamlessly to automations and...
Thanks to Nicky Chapman, UK&I DPSS Lead I Microsoft Teams & Devices, for the heads up on this. The new Microsoft Teams Rooms Solution Sales Professional 2023 Badge is here. This is an exam and badge that individuals at Microsoft partners can attain for free, showcasing their sales expertise and solution-selling skills across Microsoft Teams Rooms solution. Microsoft Teams Rooms Solution...
Full message center message here: MC487014 (only sent to select tenants) Quite a big change in how Microsoft Teams routes PSTN phone calls to users is coming. This is a change in behaviour that has been the same since the Lync server days. This only affects users with an assigned phone number in the format where digits are added as an extension. There are two variants of this: The user has a...
With Teams’ success, it has been very quiet on the Skype for Business Server front. In August 2022, Microsoft confirmed they “remain committed” to supporting Skype for Business Server beyond 2025. Now some news for Skype for Business Server customers, The Skype for Business Server team is looking for new members to join their Technology Adoption Program (TAP). From their blog: TAP is an...
An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports. The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2022. It looks like they are connecting to api.interfaces.records.teams.microsoft.com, which...