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Microsoft Teams Busy on Busy, when on a call or meeting reject second incoming call


One to file under classic telephony features now in Microsoft Teams, “Busy on Busy” (Busy Options) is a user-level or tenant level configuration to Busy on Busy (Busy Options) allows you to configure how an incoming calls when you are in an existing call or meeting.

The second incoming calls can be rejected with a busy signal or can be routed accordingly to the user’s unanswered settings.

You can enable busy options at the tenant level or at the user level.

This is asked for because in some countries/cultures it is considered rude that when you are in a call or meeting you would be allowed to be distracted by another incoming call, or because users themselves find a second incoming call distracting.

It’s a feature we didn’t initially have in Skype for Business Server either it was added in June 2016 CU3. Again, if enough customers want a feature. It will usually get prioritised.

Set-CsTeamsCallingPolicy –BusyOnBusyEnabledType configures Busy on Busy. Valid options are:

  • Enabled – new or incoming calls will be rejected with a busy signal
  • Unanswered – the user’s unanswered settings will take effect, such as routing to voicemail or forwarding to another user
  • Disabled – Disables Busy on Busy

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 news and opinions