Tom Talks Microsoft Teams and Microsoft 365 news and opinions

5 New Microsoft Teams Features coming in Q4 2019


We recently saw a number of Microsoft Teams features added to the Microsoft 365 roadmap. Here is a breakdown of what is coming. The target dates tend to be a little optimistic, subject to change and the start of rollout rather than the end, so take them with a pinch of salt.


Dynamic Emergency Calling for Microsoft PSTN Calling Plans

Dynamic Emergency Calling is a feature of Microsoft Teams Phone System. It uses the caller’s current location to route to a Public Safety Answering Point (PSAP), a call center operated by the local government. This feature is for the United States.

This is also supported for Direct Routing: Feature ID  53938

Target date October 2019

Roadmap Feature ID 55716


Enhanced Delegation

Currently Microsoft Teams offers basic delegation which is the capability to delegate your calls to another user. That person can answer and make calls on your behalf. Microsoft has enhanced this capability so that the people who support you can now add or remove additional delegates. They will also be able to change call forwarding settings on your behalf. This will better support those who need to delegate their calls.

Target date October 2019

Roadmap Feature ID 55714


Native Federation for 1:1 Chats

Have richer conversations with people outside your organization with Microsoft Teams. Users in TeamsOnly mode can now enjoy the same familiar chat experience whether they are communicating with a colleague or an external user.

Target date October 2019

Roadmap Feature ID 52394


“Reverse Number Lookup” aka Display Display Name presented by PSTN Carrier or Azure AD

Display PSTN Callers Name based on Azure Active Directory data and/or Telco provided display name

Target date September 2019

Roadmap Feature ID 53937


Pinned channels

Stay organized and easily keep track of your work with pinned channels. Pinning a channel moves it to the top of your teams list for easy access. To pin a channel, simply select “…” next to the channel name and select “pin”.

Target date September 2019

Roadmap Feature ID 55369

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.


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  • These are long time awaited. I was so happy when I started to see the display name coming out from our internal voice systems over SIP ;) great achievement again in terms of old features coming to be available on fresh new tool.

  • Any possibility of having pop-out chat, channels, documents? I feel this feature would have a big impact on productivity & collaboration.

  • Restricting channel access to part of the larger member group of the team – much needed and really seems to be an obvious ask. Any chance we are getting it anytime soon?

    • Private Channels are coming. There are no specifics public on how they work but hopefully more detail soon

      (yes, they have been “coming” for quite some time!)

    • “Private Channels” is still on the roadmap, it’s been delayed a couple of times. Still coming, no public ETA I would bank on.

  • Tom,
    Do you have info what is expected to be added in the “Native Federation for 1:1 Chats” as today we already can chat with external users. What new capabilities will be introduced ?

Tom Talks Microsoft Teams and Microsoft 365 news and opinions