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How to Upgrade the Firmware on an net UX gateway

The net UX is the newest gateway from net. Details on the UX are available here

It is all web based, and I have to say the Web UI is pretty good, making it much easier to manage than the previous VX gateway with a combo of apps telnet (although with the apps and telnet comes a lot of flexibility).

Firstly you will need the latest firmware, which you can get from the net website with the appropriate service contract.

Open the net web interface, and go to Tasks, Firmware Upgrade

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Browse to your new firmware file and upload

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There isn’t much insight into what’s going on, it may hang on upload status for 10-30 seconds

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Once the upload completes you will be on this screen for a minute or so

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The page will auto refresh, and you may get a timeout, don’t panic, it seems the  refresh time is slightly shorter than the boot time

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After another 30 seconds or so the gateway should be back up on the new firmware

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If you look at the settings, you should see the new firmware version. The system runs on an A/B partition system, which is pretty smart for easy changes/rollback.

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About the author

Tom Arbuthnot

Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at tomtalks.show and is a regular speaker at events including Microsoft TechEd and Ignite. He co-runs The Microsoft UC User Group London.

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Tom Talks Microsoft Teams and Skype for Business thoughts and news

About Tom Arbuthnot

Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at tomtalks.show and is a regular speaker at events including Microsoft TechEd and Ignite. He co-runs The Microsoft UC User Group London.

Tom Arbuthnot MVP