There is never a dull moment in the UC and collaboration world. This week, Five9 Cloud Contact Center was officially added to the Microsoft Teams certified contact center list. Having previously been on the pending list. The Teams integration is via the “connect model”, using Microsoft certified SBCs and Direct Routing to connect the contact center solution to Teams phone users. Five9 has been...
Many popular meetings platforms like Zoom and Webex have an option to add a SIP Address for Skype for business users to dial directly into the meeting from the Skype for Business client. It’s not the slickest user experience and not something I would necessarily recommend. Still, interestingly you can dial this SfB SIP URI from Microsoft Teams to join the Zoom or Webex or another platform meeting...
Updated 10th November with more details from Ilya Bukshteyn, Head of Product (Partner Director), Microsoft Teams Devices at Microsoft. I recommend you check out his blog here and follow him on LinkedIn here ######### Another big announcement at Microsoft Ignite. Microsoft is updating Microsoft Teams rooms so that they can natively join meetings on Cisco Webex and Zoom. Join will be via WebRTC...