Tom Talks Microsoft Teams and Microsoft 365 news and opinions

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Tom Arbuthnot speaking at Call and Contact Centre Expo 2021, Microsoft Teams Contact Centres Options

  I am excited to be speaking at Call & Contact Centre Expo, ExCeL London on 16 Nov 2021. I will be talking about Microsoft Teams Contact Centres, Understanding Your Options Now that the news has broken about Microsoft positioning Dynamics 365 Customer Service at a Microsoft native contact centre option, there is even more to talk about! The session is 14:45 – 15:15 in the CCC...

UC Summit 2020, virtual online conference now open

UC Summit 2020 is an “online conference” from the UC Today team. It’s s mix of curated existing content from the vendors like recent keynotes and  some new UC Today content specifically for the virtual conference
I recorded a panel on Webex vs Teams vs Zoom for Meetings.
It’s open from 20th January for 90 days, you can check it out free at

Microsoft Ignite 2018 Session Recordings, Handy YouTube Playlists

Good news, it looks like all the Ignite 2018 recordings have now been made “public” on YouTube and categories into handy playlists Check them out on the Ignite YouTube Channel: Of particular interest for me and followers of this blog will be the Intelligent Communications Sessions Playlist with 57 sessions: Slides for most of the sessions, and links to chat threads about each session are...

Tom Arbuthnot Speaking at IP Expo Europe, 4th October 2018 / Excel London

Microsoft Teams, The Future of Collaboration and Telephony in Office 365? Thur 4TH Oct 14:20 – 14:50 Over 125,000 enterprises already use Microsoft Teams. Available to 181 markets with global PSTN Telephony and Conferencing, Teams is a chat-centric collaboration tool that brings together all the services in Office 365 to allow business to operate more efficiently and effectively. Hope to...

Tom Arbuthnot Speaking on Microsoft Teams Architecture at Microsoft Tech Summit UK, January 24th

I’m excited to be speaking at Microsoft Tech Summit Birmingham in the UK alongside Dan Fernandez Cao of Microsoft. Our session is: An overview of Microsoft Teams architecture, including security and compliance features Wednesday, January 24, 2018 3:30 PM – 4:30 PM, Hall 19. Learn how Microsoft Teams has been architected in the cloud – what goes behind the scenes to bring...

Tom Talks Microsoft Teams and Microsoft 365 news and opinions