Tom Talks Microsoft Teams and Microsoft 365 news and opinions

Microsoft Teams Statistics

Microsoft Teams Statistics

Microsoft Teams launched worldwide in March 2017, and with world events, 2020 has proven to be the biggest year yet for Microsoft Teams adoption.

Here are some interesting Microsoft Teams Stats. Thanks to Dominic at Mio for putting these stats together. Mio connects Slack, Microsoft Teams, and Cisco Webex Teams together. Check them out here.

Microsoft Teams usage statistics

Microsoft Teams daily active users

During the 2020 pandemic, adoption skyrocketed. There were 44 million users active by March 2020, and 75 million by April. In October 2020, Microsoft announced 115 million daily active users.

  • The number of organizations using Teams increased from 50,000 in 2017 to 500,000 in 2020. Source VentureBeat

  • According to a 2019 Q4 Technology Executive Council Survey conducted by CNBC, 58% said their firms use Microsoft Teams, 30% said their firms use Slack.

  • A study of US Teams users in 2020 found that 29.71% of companies used Microsoft Teams for remote work during the COVID-19 pandemic. 

  • The average time between a person’s first and last use of Teams each day increased between March 1st and 31st 2020 by over one hour. Source Microsoft remote work trend report:

  • Weekly Microsoft Teams mobile users increased by more than 300% from February 2020 to March 31st, 2020. Source Microsoft

  • Microsoft Teams grew by 894% in total from the beginning of the COVID-19 lockdown in 2020 to June 2020.

  • In the healthcare industry, there were more than 34 million Teams meetings in April 2020. Source: Microsoft Q3 2020 earning call

Microsoft Teams geographical statistics

This section covers the geographical spread of Microsoft Teams and highlights how Teams continues to grow on a global scale.

  • Microsoft Teams saw a 500% increase in use in China during Coronavirus. source Bussiness Insider

  • Use of Microsoft Teams in Italy increased by 775% during social distancing measures for 2020.

  • Microsoft Teams Business Voice a sub 300 seat bundle of Teams,  PSTN Conferencing and Telephony, is available in over 70 countries

  • Microsoft Teams and Zoom were two of the only collaboration apps to make the list for the top 50 apps mentioned on social media during the pandemic in France.

  • Microsoft Teams is particularly popular in India, where it saw a massive 91% YOY growth between the second and third quarter of 2019.

  • A survey conducted by the CIO Association of India with 235+ respondents found 88% of companies used Microsoft Teams, while 76% of users were on Zoom.

  • Microsoft Teams is downloaded most in the United States, with 747,000 downloads in the third quarter of 2019. Source similarweb

Microsoft Teams in Education statistics

This section focuses on Microsoft Teams usage in the education sector. Educators and faculty members are doubling down on Teams. 

  • A study into 500 members of the Microsoft Education community found that 61% expected to see a rise in hybrid learning environments after 2020. 

  • Microsoft Teams for Education tool Immersive Reader has over 23 million global users. Source Microsoft


Microsoft Teams app statistics

Microsoft Teams is available as an in-browser service, desktop app, or mobile app. This section focuses on the Teams app.

  • On the Google Play store in November 2020, Microsoft Teams had over 2,225,936 downloads.

  • The iOS app store in November 2020 had over 300,000 ratings for Microsoft Teams. 

  • Download rates for the Microsoft Teams Android app grow at 66.9% quarter over quarter through 2019 to 2020. The Slack app had a 23.9% growth rate in comparison. 

  • Web search traffic for “Microsoft Teams” increased from 39 million in January of 2020, to 187 million in March 2020. Source Google Trends
  • Searches for Microsoft Teams increased by 379% between January of 2020 and March 2020. Source Google Trends

Microsoft Teams community statistics 

This section refers to the community around Microsoft Teams, including developers, MVPs and tech forum posters. 

  • In November 2020, Microsoft had over 4,000 “MVPs” across 90 countries, these are technical experts and community leaders

  • There were are Microsoft Teams MVPs in the “Office Apps and Services” segment of the Microsoft MVP community. November 2020.

  • The UserVoice site for Microsoft Teams had over 53,800 ideas submitted from users as of November 2020. The most popular topics include Teams and Channels, Meetings, Messaging, Bugs, and Calling.


Microsoft Teams video and meeting statistics

Here we’ll look at the video and meeting statistics of Microsoft Teams. 

  • Twice as many people turned on video in March 2020, compared to video usage before the pandemic. 
  • Video calls in Microsoft Teams increased by over 1,000% in March 2020. TechCrunch
  • Microsoft Teams Stream videos increased by five times in one month during March 2020.
  • Microsoft Teams saw a new record of 2.7 billion meeting minutes in one day in March. In comparison, Cisco Webex meeting reported 20 billion meeting minutes in April. Microsoft
  • Microsoft reported 30 billion collaboration minutes in a single day in October 2020. Collaboration minutes include time spent on Microsoft 365 apps like OneDrive, SharePoint, OneNote, Teams, Word, Excel, and PowerPoint. Microsoft
  • Between February and August 2020, There was also a 55% increase in the number of calls and meetings per week.
  • Twice as many Microsoft Teams users began sending after-hours chat messages during the first six months of 2020, with 69% messaging people after hours.
  • According to a survey, 90% of large enterprises using Microsoft Teams for telephony will be using direct routing for PSTN connectivity by the end of 2020.

Microsoft Teams business case statistics

Microsoft and Forrester Research presented these statistics in their research. It’s paid research from Microsoft so take it for what you will.

  • Microsoft and Forrester’s research reported that Microsoft Teams can deliver time savings worth around $6.9 million.
  • Information workers save an average of four hours a week on Microsoft Teams thanks to improved information sharing and collaboration features. The potential savings would equate to $14.3 million.
  • Information workers save more than one hour per week on Teams because they don’t have to switch between applications due to Microsoft Teams integrations.
  • Having access to all resources required within Teams (messaging, meeting, and calling) reduces downtime in companies by 14.6%. Compared to on-premises solutions, these savings are worth around $258,000.
  • Companies report significant savings on mobile, long-distance, web conferencing, and telephony solutions when switching to Teams. The average saving over 3 years can add up to $648,727.
  • Within three years of implementing Microsoft Teams, companies report an average reduction of around 150 overnight trips, saving around $233,080.
  • Teams for Firstline workers saves users up to 45 minutes per week on collaboration issues with colleagues. Teams report a better ability to complete their jobs and connect with other colleagues.
  • Decision-makers can improve their time-to-decision by up to 17.7% with Microsoft Teams. These savings add up to around $451,273 in cost reduction over 3 years.
  • Microsoft Teams users working with external contacts save an average of 24 minutes per day.
  • The average worker moving to Microsoft Teams can reduce the number of emails they receive by around 17.3%.
  • 88% of Microsoft Teams users in the Microsoft Total Economic impact study said that having all of their applications for work in the same place saves time. 

Microsoft Teams employee management statistics 

Microsoft and Forrester Research presented these statistics in their research. It’s paid research from Microsoft so take it for what you will.

  • Improved worker satisfaction and engagement through Microsoft Teams reduced attrition rates from 11.8% to 11.4% with an average of 20 fewer employees leaving the company.
  • IT compliance and eDiscovery costs fall by around 13.2% per day with Microsoft Teams, equalling around $43,050 in savings.
  • Microsoft Teams improved compliance for surveyed customers. Forrester learned that compliance costs reduced by 14.1%.
  • Time spent on eDiscovery activities fell by 12.3% when using Microsoft Teams.
  • The average cost to onboard new employees when using Microsoft Teams reduced by 17%.
  • Companies with more than 20,000 employees saw an 11.5% reduction in the average cost to onboard new employees.
  • Companies with fewer than 2,000 employees saw an 18.2% reduction in the average cost to onboard new employees.

Microsoft Revenue statistics

Microsoft doesn’t break out revenue for particular product lines like Microsoft Teams, but we can see Microsoft’s revenue has increased massively over the years. Here are the stats

  • In the first quarter of the 2021 fiscal year, Microsoft generated $5.71 billion of operating income from productivity and business processes.
  • In 2020, Microsoft generated $46.4 billion from the productivity and business segment, which includes Microsoft Teams.
  • When reporting its Q3 2020 earnings, Microsoft reported that in the three months ending in September 2020, it had revenues of over $37.2 billion.

About the author

Dominic Kent

Dominic is a Freelance Content Marketer specialising in Microsoft Teams and Unified Comms. If your company needs more online traffic, follow him on Twitter @DomKent

  • […] Microsoft has recently released statistics about Teams users, and they have revealed remarkable growth. It has grown to 75 million users from about 20 million over a 12-month span (from late winter of 2019 to early spring 2020). Users include guest participants – in fact, there was an average of 200 million participants meeting in just one day in the month of April. 66% of Microsoft Teams users share files through the app. The amount of companies that have integrated independent apps with Microsoft Teams has also tripled. […]

  • […] With Microsoft Teams having as many as 115 million users, having it integrated into your phone system enables your workforce to seamlessly blend their preferred in-house communications with their UC Platform. Organizations that take advantage of this integration experience a decrease in the number of applications in use. This helps increase productivity by allowing for collaboration from anywhere at any time. It also reduces time wasted switching from application to application. Additionally, it protects your team’s private phone numbers. Their business line can now be accessed using any device that Teams can function on, such as desktop or mobile phone.  […]

  • […] Virtual events became more popular even before the COVID-19 outbreak, as businesses looked for new ways to interact and collaborate. We saw a rise in virtual events forced by necessity, and these changes bode well for the event industry. It resulted in an increased demand for tools like Microsoft Teams. In fact, according to a stat of TomTalks, Microsoft Teams leads the way as the most common virtual meeting option with 145m daily active users.   […]

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