Quality of Experience reports added to Microsoft Call Quality Dashboard

A good resource for driving improvements your Skype for Business Online (soon Server with SfBS 2019) and Microsoft Teams session quality, Microsoft Call Quality Dashboard recently added new Quality of Experience reports. Thanks to my friend Aaron Steele for the heads up.

The following reports are available:

• Audio Quality
  • Conference
    • HTTP Proxy Usage
    • TCP Usage
  • 2-Party
  • PSTN Calling
  • Meeting rooms
  • Daily
    • Conference
    • 2-Party
  • Weekly
    • Conference
    • 2-Party
• Audio Reliability
  • Stream Setup Failures
    • Details
  • Stream Drop Failures
  • PSTN Calling
  • Meeting rooms
  • Conference Reliability – Daily
  • Conference Reliability – Weekly
• Clients & Devices

To see the reports on your tenant, simply head to tom.qa/CQD (short url redirect to https://cqd.lync.com/spd/). Then click Quality of Experience Reports

 

I recommend you check these CQD reports out, there is a lot of value in them. If you are interested in further into your session quality performance and usage, Modality Systems (full disclosure, I work at Modality and on this product) has a Diagnostics product that takes all this data into PowerBI and allows you to drill down from region to site to subnet to the individual user. If you are interested to find out more or want a demo just let me know.

CQD training

• Overview of reports: https://docs.microsoft.com/en-us/MicrosoftTeams/quality-of-experience-review-guide
• https://aka.ms/sof-cqd
• Getting started with CQD guide and workshop
• CQD Dimensions and Measures online guide