Tom Talks Microsoft Teams and Microsoft 365 news and opinions

TagDynamics365

Understanding Microsoft Digital Contact Center Platform

In November 2021 Microsoft first used the term “contact center” when referencing Dynamics 365 Customer Service. It was the first signal Microsoft are actively moving into the contact center space. Dynamics 365 Customer Service leverages Azure Communication Service, the underlying platform that supports Microsoft Teams to add PSTN connectivity. At Inspire, the Microsoft partner conference, July...

Tom Talks Microsoft Teams and Microsoft 365 news and opinions
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