Tom Talks Microsoft Teams and Microsoft 365 news and opinions

TagCCaaS

Microsoft announce contact center: Dynamics 365 Customer Service

Big news in the Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) space, at Microsoft Ignite today Microsoft has announced “voice channel for Dynamics 365 Customer Service”, aka “Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution” to quote the Microsoft blog This is Dynamics 365 Customer Service leveraging Azure...

Tom Talks Microsoft Teams and Microsoft 365 news and opinions