In November 2021 Microsoft first used the term “contact center” when referencing Dynamics 365 Customer Service. It was the first signal Microsoft are actively moving…
Microsoft Teams and Microsoft 365 news and opinions
In November 2021 Microsoft first used the term “contact center” when referencing Dynamics 365 Customer Service. It was the first signal Microsoft are actively moving…
Big news in the Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) space, at Microsoft Ignite today Microsoft has announced…