Tom Talks

Microsoft Teams and Skype for Business thoughts and news

Lync Tips: Find the local time of a Lync Contact (on the Contact Card)

Lync connects us around the world, anytime, anyplace. But sometimes you want to know what the time is for the person you want to contact. There is a nice CEBP (Communications Enabled Business Process) add on called ‘Information Dashboard’ Which will give you some information on the remote party, including time, weather and local news   But also out of the box, if Lync knows the location of a...

Turn off 2nd Incoming Call/Call Waiting Sound in Lync Client

By default, when you are on a call in Lync, and you get a second incoming call, you will get both a toast and a ‘pip’ sound played to alert you to the second incoming call. Many people find this ‘pip’ off putting, and are quite happy with just a toast. Here is how to change that sound or turn it off Unfortunately I can’t take a screenshot of a sound , but here is what a second incoming call looks...

Lync Client ‘ducking’/muting other PC audio on Incoming Call

So, you love Lync, obviously , but you also love playing music on your PC. But what if you miss a call because you don’t hear it ringing? or when a call comes in you find yourself scrambling to find the relevant media player/website playing music and turn it down? Not with Lync. If you head to Options, Ringtones and Sounds, Sound Settings button   The tucked away communications tab will let...

Enabling Music on Hold in Lync Client

  A Quick one, by default Music on hold is not enabled on the Lync Client.   A change of policy at the global level is required to enable it. set-csclientpolicy -identity global -enableclientmusiconhold $true details here:     Once it’s enabled and replicated users will have Music on hold (they may need to sign in and out to get the feature)   By default users can change...

Lync Troubleshooting: Audio Test Service (CsAudioTestServiceApplication) will not start

Had an interesting one at a customer this week. All Lync services were working fine except the Audio Test Service. Everything else looked fine. This error was presented in the error log on trying to start the service:   The Application Host failed to start an application.   The Application Host could not start the application urn:application:testbot. Exception information: Exception:...

MS-Diagnostic Errors

Following on from my previous post on Lync Client errors, here is a list of ms-diagnostic errors from SIP clients. (v=office.12).aspx Note that the following placeholder is used in these messages: [user name] is used in place of an actual user name. [client name] is used in place of the name of the SIP protocol client Mode Error ID Error Message Additional Information Diagnostic reason IM 0 This...

Lync Client Error Codes

I was troubleshooting a client error which I hadn’t seen before “Call was not transferred because [user name] does not have an audio device set up to accept calls.” In this case, the error was a little misleading. The endpoint the customer was transferring to was fine, and it was happening to more than one user. In actual fact this was a SIP Refer issue. As soon as we disabled SIP refer on the...

First Microsoft UC User Group London meeting, July 28th 2011

Just wanted to take a minute to highlight the upcoming Microsoft UC User Group London meeting. Aim is to run from around 6pm to 8pm, with a couple of talks and some ‘networking’ time. After that it’ll be on to a local pub. In the first meeting Adam Jacobs will introduce Lync Server and some high level differences over OCS. In the second session Justin Morris will talk about the resilience...

Tom Talks Microsoft Teams and Skype for Business thoughts and news