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Microsoft acquires Nuance conversational AI and voice recognition specialists for $19.7 billion

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Microsoft’s second-largest acquisition after LinkedIn, Microsoft position the Nuance acquisition as strengthening their cloud strategy for healthcare.

Nuance Communications focuses on conversational AI and ambient intelligence. With customers in 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide,

Beyond healthcare, Nuance provides AI expertise and customer engagement solutions across Interactive Voice Response (IVR), virtual assistants, and digital and biometric solutions to companies around the world across all industries. Nuance’s speech recognition has been used in contact centers for many years.

It’s likely this acquisition will strengthen their Azure offerings in these areas, indeed Microsoft says “This expertise will come together with the breadth and depth of Microsoft’s cloud, including Azure, Teams, and Dynamics 365, to deliver next-generation customer engagement and security solutions”.

I look forward to seeing how this technology adds power to Azure, Microsoft Teams and Azure Communication Services.

Reference:

Microsoft accelerates industry cloud strategy for healthcare with the acquisition of Nuance

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 news and opinions