Tom Talks Microsoft Teams and Microsoft 365 news and opinions

5 new Microsoft Teams firstline worker features coming first half 2020

Microsoft recently blogged about features for shift workers which gave us details of 5 new features coming to Microsoft Teams, specifically target as firstline/front line workers. Here is a rundown:

Walkie Talkie / Push to Talk

Limited Private preview in the first half of this year


A feature often used in retail (from the person on the shop floor to the person in the stock room for example) and also construction. This allows a push-button to “broadcast” to another user/users, like a traditional radio system, but secure and using Wifi or cellular data. It will work on iOS and Android. there is also a specific Samsung Galaxy XCover Pro phone coming which is a hardened android device targeted at use cases like this with a physical push to talk button.

This feature will work in bring your own device scenarios and also allows reach beyond where radio signals may reach. It also saves cost on dedicated radio setups.

Off-Shift Access controls

Rollout beginning this quarter.


A number of countries are issuing regulations to limit access to “work tools” outside of work hours. The intent is to stop any “involuntarily working” outside of shift times. This feature limits access to Teams on their personal device outside of working hours.

SMS one-time password sign-in

SMS sign-in will be in public preview in the first half of this year.


Avoiding needing to remember a password, Firstline Workers are able to sign in to their Azure Active Directory (Azure AD) account using one-time SMS code. This new sign-in method can be enabled for select groups and configured at the user level in the My Staff portal. This avoids the problem of constant password resets.

One button shared device sign-out

Shared device sign-out for Microsoft 365 and custom applications is coming in public preview later this month for Android, no ETA on iOS.


One button to sign out of all Microsoft 365 and custom applications and browser sessions at the end of a shift on a shared mobile device. Preventing users data as well as any access to customer data from being accessible to the next user of that device.

Delegated user account management

Public preview in the first half of the year.


Allows firstline managers to approve password resets via a single customizable portal. Reducing the time to get password resets and the burden on central IT.

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 news and opinions