Tom Talks Microsoft Teams and Microsoft 365 Collaboration news and opinions

Latest CQD V3 (Call Quality Diagnostics) is now available to test in all Office 365 tenants

The Call Quality Dashboard (CQD) for Microsoft Teams and Skype for Business Online allows you to gain insights into the quality of calls made using Microsoft Teams and Skype for Business services.

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The current CQD (CQD v2) is at https://cqd.lync.com. CQDv3 is at the new URL: https://cqd.teams.microsoft.com

Ignite 2018 session BRK3169, Understanding calling usage and diagnosing call failures in Microsoft Teams (recording, blog), gave some good insight into what is coming in the latest version of CQD.

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This is a preview, not all features are available yet. The current preview release includes the NRT (Near Real Time) features and contains performance enhancements and 6 new reports.

  • Call Quality by Region: from date-by-region, aggregated down to hour-by-region, to specific locations, to specific subnet, to the user(s) which get impacted with poor call quality.
  • Call Reliability/Failure by Region: from date-by-region, aggregated down to hour-by-region, to specific locations, to specific subnet, to the user(s) which get impacted with high call failure.
  • Rate My Call (RMC) by Region: from month-by-region aggregated down to specific locations to users reporting who are reporting low RMC.  CQD v3 also includes users’ verbatim feedback.
  • Helpdesk: from a specific user on P2P calls or Meeting and zooming out to all participants and call details.  Steps forward to help TA identify possible systemic issues based on network location, devices, or firmware
  • Client Versions: View the Session and Users counts for each Client Version, drill down to User names for each client version.  Pre-built filters for Product and Client Type help focus the versions to specific clients.
  • Endpoints: Shows Machine Endpoints mapped to Make/Model of the PC/Mac.  Shows aggregated quality by Make/Model.

Note, you will need to upload your subnets to the new CQD v3. They don’t come across from v2.

I’ll be sure to blog again when it hits GA.

Also, if you are coming to Comms vNext, Aaron Steele, Program Manager in the Microsoft Teams Product Group, will be doing a session on CQD you should check out: https://commsvnext.com/speakers/aaron-steele/

Reference:

Turning on and using Call Quality Dashboard for Microsoft Teams and Skype for Business Online

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 Collaboration news and opinions