Tom Talks Microsoft Teams and Microsoft 365 Collaboration news and opinions

Call Analytics and Auto-Attendants & Call Queues Administration moving into the Teams Admin Center

Skype for Business Online and Teams Administration if currently split over 2 web portals, the new Microsoft Teams and Skype for Business Admin Center at and the legacy Skype for Business admin center. The plan is to drive all functionality into the new admin center. Call Analytics and Call Quality Dashboard Online are also folding into the new admin centre.


Call Analytics

As part of that process, Call Analytics is now “moving into” the new admin center.

“Call Analytics (Preview) is retiring on February 15, 2019. We’ve rolled out an improved Call Analytics experience in the Microsoft Teams & Skype for Business Admin Center.”


The current URL is here:

Under the new admin portal, I went looking for it under “Analytics and reporting” on the new admin centre, but it is not there. My colleague Graham Cropley helped me find it. Go to:

Users / Search for a User / click on a user


Then go to call history




Auto-Attendants or Call Queues

Cloud Auto Attendant and Call Queues administration will also move from the legacy SfB portal to the new portal



About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 Collaboration news and opinions