Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.”
To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
Reviews are spread across many verticals including Services, Manufacturing, Finance, Education, Media, Retail and many more
Customer Choice Unified Communications as a Service, Worldwide Software of 2018
The Unified Communications as a Service customers’ choice award is the bigger deal, as Microsoft are keen for more customers to move to Office 365 for their UC Service.
The awards reflect customer feedback on both Skype for Business and Microsoft Teams. 311 reviews are for Skype for business (I wish Gartner wouldn’t drop the “for business”), 97 are for Microsoft Teams.
More than 329,000 organizations use Teams, with over 60 customers with 10,000 or more users. Usage figures are not broken down by workloads used by customers.
Customer Choice Unified Communications of 2018
This award reflects feedback on Lync 2010, Lync 2013 and Skype for Business. Not Teams since that’s a cloud only service (so falls into the UCaaS category). This is based on 1608 verified customer reviews.
It’s interesting that there is no overlap in customer choice vendors for both UC and UCaaS other than Microsoft. The competitive landscapes are quite different in each category.
Original Tech Community post from Microsoft