Tom Talks Microsoft Teams and Microsoft 365 Collaboration news and opinions

Microsoft Teams are killing T-Bot, new help experience coming

T-Bot was designed to be a text-based bot in Microsoft Teams that users could interact with to ask it questions about how to use Microsoft Teams.

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Microsoft announced in an Office 365 update that T-Bot will be removed and replaced with a more traditional help system. Now when you ask T-Bot a question it will redirect you to the new help. It links you to the Teams Help center

https://support.office.com/en-us/teams

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It’s interesting that Microsoft has dropped the T-bot idea for more traditional help. Maybe as Teams hits higher and higher adoption numbers not everyone is ready for using a bot for interactive help. Microsoft and other companies are heavily promoting that bots are “the future” of lots of communications, in this case, it seems it hasn’t been a fit.

Reference:  https://docs.microsoft.com/en-us/MicrosoftTeams/get-help-in-microsoft-teams

About the author

Tom Arbuthnot

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems.

Tom stays up to date with industry developments and shares news and his opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.

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Tom Talks Microsoft Teams and Microsoft 365 Collaboration news and opinions