Tom Talks Microsoft Teams and Skype for Business thoughts and news

Microsoft Teams are killing T-Bot, new help experience coming

T-Bot was designed to be a text-based bot in Microsoft Teams that users could interact with to ask it questions about how to use Microsoft Teams.

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Microsoft announced in an Office 365 update that T-Bot will be removed and replaced with a more traditional help system. Now when you ask T-Bot a question it will redirect you to the new help. It links you to the Teams Help center

https://support.office.com/en-us/teams

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It’s interesting that Microsoft has dropped the T-bot idea for more traditional help. Maybe as Teams hits higher and higher adoption numbers not everyone is ready for using a bot for interactive help. Microsoft and other companies are heavily promoting that bots are “the future” of lots of communications, in this case, it seems it hasn’t been a fit.

Reference:  https://docs.microsoft.com/en-us/MicrosoftTeams/get-help-in-microsoft-teams

About the author

Tom Arbuthnot

Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at tomtalks.show and is a regular speaker at events including Microsoft TechEd and Ignite. He co-runs The Microsoft UC User Group London.

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Tom Talks Microsoft Teams and Skype for Business thoughts and news