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A quick look at the Lync Attendant Client / Operator Console

 

With many phone systems, an Attendant or Operator Console is an expensive addition. Lync includes a free software attendant console right out of the box.

Here are a few screen grabs from a recent demo I did

You run the Lync Attendant client instead of the standard Lync client. Sign in looks very similar.

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It’s deigned to be run full screen. You can see your contact groups to the right of the window

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Arranged in various ways

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You can simply type to find a user

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Info on contact, along with call options and email option:

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Along the top you have buttons for calls, voicemail, History, Followup, Forward, Options and mic and headset options

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New call (choose type)

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Call forward settings

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In a call, across the top you have hold, transfer, consultative transfer, invite someone into the conversation and hang up.

Down the side of the window you have Notes field, IM (if a Lync user) Dial Plan and Contact History.

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Drag and drop also adds the user to the call.

Calls "stack" on the right of the client

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Double clicking a call will bring it back and put the other call(s) on hold.

Incoming call, double click to answer.

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Incoming call with client minimised

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Options for contacts

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Drag and drop contact onto call always starts a conference

Recent repeat callers are noted on the incoming call toast

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For transfer you can just search and hit enter if you find the right user.

You can transfer directly to voicemail

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If you click a transfer button, you cant change calls until you have decided what to do with the first call.

For further help and information, follow this link

http://office.microsoft.com/en-us/communicator-help/quick-start-use-lync-2010-attendant-HA101888974.aspx?redir=0

About the author

Tom Arbuthnot

Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at tomtalks.show and is a regular speaker at events including Microsoft TechEd and Ignite. He co-runs The Microsoft UC User Group London.

10 comments

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  • Hi Tom,

    I was just wondering, does Lync attendant console provide the option for anonymous users to log in with just their E-mail ?

    I mean no corporation credentials is provided, just e-mail address as anonymous ?

    • Hi, no attendant doesn’t. Attendee is the meeting join app (very close names but different apps)

      hope that helps

      Tom

  • Hi Tom

    Is there a way to set the default number (lync, mobile, work, etc.) that gets called, when I double click a contact in lync attendant? In the “normal” lync client, the last call number was stored.
    Thank you

  • When we have a temporary receptionist, can Lync be set up with a generic receptionist that anyone can log into?

  • Hi Tom,

    When a call is transferred (not consultive transfer), and the user at the other end doesn’t answer the call, the call doesn’t get retrieved. Do you know possible reasons for this ?
    Could this be a bug in the attendant version ?

    • Possible bug. To be honest, MSFT don’t really offer much support for the Lync Attendant client anymore, so I don’t see much of it. If you can try it on another environment to rule in/out a bug.

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